Free Delivery on Orders Over £49 | Pay With Klarna, Clear Pay or Paypal Free Delivery on Orders Over £49 | Pay With Klarna, Clear Pay or Paypal
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FAQ

Delivery

1. My Item Arrived Damaged, What Do I Do?

We're sorry to hear your order didn't arrive with you in perfect condition, can you please send images of the damage, along with your order number, to our customer services team at Contact Us form so they can look into this for you.

2. How Much Is Postage?

UK standard postage is £2.95 on all orders. We also offer next day delivery postage for £3.95!

All orders are shipped via a fully tracked method 

Please see our Delivery & Payment page for further information  

3. Why Does My Item Have Additional Days Added For Dispatch?

Some of our items are stored at a different warehouse and may take slightly longer than usual to dispatch.

My Order

1. Where's My Order?

You can check when your order was dispatched in the My Orders section of your account. We estimate 2-3 working days for it to arrive with you if purchased with Standard UK postage. However, we do face postal delays sometimes. If this does happen we have to wait 7 working days before the postal services will allow us to file a lost in post claim if the order has not been received and issue you with a refund/replacement (stock dependent).

2. Can I Cancel My Order?

We do aim to dispatch orders as soon as possible but if we catch it in time we will be able to cancel it for you. If your order is not already being picked then Please get in touch with us via our Contact Us form with the subject Order Cancellation and will your order number and we will try our best to catch your cancellation in time. If the order has already been dispatched then we will ask you to return it to us at your cost before we can issue a replacement or a refund.

3. Can I Change The Address On My Order?

We do aim to dispatch orders as soon as possible but if we can catch it in time we will be able to change the address on it for you. Please get in touch with us via our Contact Us form. Include the phrase "CHANGE OF ADDRESS" in the subject line and your order number in the message and if our customer service team get to your email before your order is dispatched your address will be updated for you. If the order has already been dispatched then we will have to wait for it to be returned from the incorrect address before we can issue a refund.  Inserting the correct postal address remains the customers responsibility. 

4. What if I no longer need my item?


We offer a 60 day Satisfaction Guarantee for all purchases on Roov.co.uk. This means if you no longer want your item or you aren’t 100% satisfied with the product, you can return it back to us within 60 days of purchase without any hassle and we will issue a refund to you!

Stock

1. The item I want isn't in stock, what can I do?


If the item you are looking for is not in stock then please enter your email address into the ‘Back In Stock’ box provided on the product you would like and you will be notified by email when we have more stock in.

Payment

1. What Payment Options Are Available?

We accept payment by most major debit/credit cards as well as via PayPal. Customer’s also have the option to use Apple Pay, Google Pay and Klarna.  Unfortunately, we do not accept cheques or cash payments.

2. I Have Been Charged For My Order Twice, What Can I Do?

We're really sorry to hear this! If you paid by PayPal, please use the Contact Us form and send us both transaction IDs so we are able to look into this and refund the relevant transaction.

If you paid with another payment method, you will have two transactions and more than likely one of the payments will have failed and one will have processed normally. With the failed payment transaction the money will have likely been taken out of your account or is being held by your bank. This payment should return to you within a couple of days but if it doesn't, get in contact with your payment provider in the first instance to advise.  We can only refund on monies received. 

Still Have Questions?

1. Send Us An Email

You can email us via our contact form and one of our experienced customer support agents will be in touch with you as soon as possible.

2. Contact Us Via Telephone

01246808610

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