Privacy Policy

Background

roov.co.uk understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, roov.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with Our obligations and your rights under the law. Please read this Privacy Policy carefully and ensure that you understand it.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

"Account"
Means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;

"Content"
Means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;

"Cookie"
Means a small text file placed on your computer by www.roov.co.uk when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site. Where e-commerce facilities are provided, Cookies may be used to store your shopping cart;

"Data"
Means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;

"Service"
Means collectively any online facilities, tools, services or information that www.roov.co.uk makes available through the Web Site either now or in the future;

"System"
Means any online communications infrastructure that www.roov.co.uk makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

"User" / "Users"
Means any third party that accesses the Web Site and is not employed by www.roov.co.uk and acting in the course of their employment; and

"Web Site"
Means the website that you are currently using (www.roov.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. Data Collected
Without limitation, any of the following Data may be collected:

Name;
Date of birth;
Gender;
Contact information such as email addresses and telephone numbers;
Demographic information such as post code, preferences and interests;
Financial information such as credit / debit card numbers;
IP address (automatically collected);
Web browser type and version (automatically collected);
Operating system (automatically collected);
A list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected);
Cookie information (see clause 8 below).

3. Our Use of Data
Any personal Data you submit will be retained by www.roov.co.uk for as long as you use the Services and Systems provided on the Web Site.

Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.

All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998.

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:

Internal record keeping;
Improvement of our products / services;
Transmission by email of promotional materials that may be of interest to you;
Contact for market research purposes which may be done using email, telephone or mail. Such information may be used to customise or update the Web Site.

4. Third Party Web Sites and Services
www.roov.co.uk may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling and delivery of purchased items. The providers of such services do have access to certain personal Data provided by Users of this Web Site. Any Data used by such parties is used only to the extent required by them to perform the services that www.roov.co.uk requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.

5. Changes of Business Ownership and Control
www.roov.co.uk may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.

6. Your Right to Withhold Information
You may access certain areas of the Web Site without providing any Data at all. However, to use all Services and Systems available on the Web Site you may be required to submit Account information or other Data.

You may restrict your internet browser's use of Cookies but this may limit the functions available on the website.

7. Accessing your own Data
You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.

You have the right to ask for a copy of your personal Data on payment of a small fee.

8. Cookies
www.roov.co.uk may set and access Cookies on your computer.

A Cookie is a small file that resides on your computer's hard drive and often contains an anonymous unique identifier and is accessible only by the web site that placed it there, not any other sites.

You may delete Cookies, however you may lose any information that enables you to access the Web Site more quickly.

You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.

9. Changes to this Policy
www.roov.co.uk reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

10. Do You Share My Personal Data?
10.1 We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.

10.2 If We sell, transfer, or merge parts of Our business or assets, your personal data may be transferred to a third party. Any new owner of Our business may continue to use your personal data in the same way(s) that We have used it, as specified in this Privacy Policy.

10.3 In some limited circumstances, We may be legally required to share certain personal data, which might include yours, if We are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

11. How Can I Control My Personal Data?
11.1 In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict Our use of your personal data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails, at the point of providing your details and by managing your Account).

11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. Can I Withhold Information?
12.1 You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

12.2 You may restrict Our use of Cookies. For more information, see Part 14 and Our Cookie Policy.

13. How Can I Access My Personal Data?
13.1 If you want to know what personal data We have about you, you can ask Us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

13.2 All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.

13.3 There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding.

13.4 We will respond to your subject access request within one month of receiving it. Normally, We aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date We receive your request. You will be kept fully informed of Our progress.

14. How Do You Use Cookies?
Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. In addition, Our Site uses analytics services provided by Google, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. For more details, please refer to Our Cookie Policy.

15. How Do I Contact You?
To contact Us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address: contactus@roov.co.uk
Telephone number: 0333 101 4456
Postal Address: Unit 1, Maison Court, Barlborough, Chesterfield, S43 4GD, United Kingdom

16. Changes to this Privacy Policy
16.1 We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if We change Our business in a way that affects personal data protection.

16.2 Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated in May 2020.