Returns Policy

 

Unwanted Items

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Consumer Contract Regulations 2014 (ICAC) you can do so provided you inform us of your decision within 14 days of receipt. The item must be unused, in the original packaging and with all accessories and documentation when returned to us. 

On receipt we will refund the purchase price of the goods. Please email us to obtain a Return Authorisation Number to return unwanted goods. For unwanted items, you are responsible for paying the postage costs.

 

Faulty Upon Arrival

You have 30 calendar days from receipt of your order in which to inspect the goods and advise us if they were faulty upon arrival. During this initial 30 day period you are covered by our quality guarantee in addition to your normal rights and will qualify for a replacement, a partial refund or a full refund. 

We may require you to return the faulty items, in the original packaging and with all accessories and documentation, in order to process your refund or replacement. We will cover reasonable return carriage costs or provide a freepost label. 

Once received, we will issue a replacement or refund you via your original payment method.

 

Faulty Upon Use

We will do our best to assist you in the event that an item develops a fault more than 30 days after receipt, however we advise you to refer to the manufacturer’s warranty and contact them directly.

 

Returning Goods

Unless we have provided you with a prepaid label, you will need to pay the return postage. We would recommend you use a recorded delivery service and retain proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.

Please note: UK customers will be provided with a pre-paid label for faulty/damaged items that need to be returned. If this is not used as provided, we will not be reimbursing the costs charged to yourself from the postal services.

Important note

All items must be returned to us in their original condition unless we are previously notified as to why they are not. With this in mind, please follow the instructions above - failure to do so may result in us being unable to accept your return.

 

Contact Us

If you have any queries please do not hesitate to contact our Customer Services Team who will be more than happy to help.